Returns & Exchanges
Rival Shoes Customer Service Policies
At Rival Shoes we value every customer and continually strive to meet your needs and exceed your expectations. If you are unhappy with a product you have purchased from us, please use the resources listed below to assist you.
Return Policy
Rival Shoes will give you 30 days to decide! We allow all merchandise in new condition, with original packaging, to be returned for a refund within 30 days of purchase. To request a refund or exchange, please click https://shopify.com/65338310899/account
Orders Placed on MyRivalShoes.com
If you would like to return your item(s) to our warehouse, please contact us at info@myrivalshoes.com to begin the process. Be sure to include the original order number in your email.
We recommend getting a tracking number for your return. Please share this with us. Original shipping will not be refunded.
Defective Returns
We guarantee all products against defects within 30 days of purchase. We reserve the right to determine whether merchandise is defective and to refund defective merchandise if necessary. We will not accept returns or exchanges on merchandise not in its original packaging.
If your merchandise is defective, please Contact Us!
A Note to Our Valued Customers:
Rival Shoes does not warranty footwear in instances of abuse, negligence, comfort, improper fit, or excessive wear beyond the footwear’s useful life, intended design capabilities. Returns will be permitted as long as the footwear is returned in “new” condition and is accompanied by the original packaging and a receipt. Exchanges may be approved on footwear in “new” condition regardless of original packaging and receipt; however, value of credit will be based upon the lowest advertised Rival Shoes sale price of that item. Footwear that has been worn outside, on the job, or in any other condition that renders the footwear less than “new” cannot be returned. Exchanges may be approved on footwear in less than “new” condition only if accompanied by the original receipt; value of credit will be pro-rated based upon date of purchase and wear. Refunds will be issued based upon the original form of payment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Rival Shoes wants you to be satisfied with your footwear purchase. We want to, whenever possible, assist you in finding the proper footwear for your intended use, work with you to achieve proper fit and help you select footwear care products to extend and enhance the performance of your footwear purchase. We also want to assist you in resolving your defective footwear issues if and when they occur.
