Returns & Exchanges

RIVAL Customer Service Policies

RIVAL wants you to be satisfied with your footwear purchase. We want to, whenever possible, assist you in finding the proper footwear for your intended use. We also want to assist you in resolving your defective footwear issues if and when they occur.


Return Policy

RIVAL will give you 30 days to decide! We allow all merchandise in new condition, with original packaging, to be returned for a refund within 30 days of purchase.


Orders Placed on

If you would like to return or exchange your item(s), please submit a request here. Once you submit a request, we will receive an email and initiate the process.


If you have any questions about our return process, please reach out to us at


Defective Returns
We guarantee all products against defects within 30 days of purchase. We reserve the right to determine whether merchandise is defective and to refund defective merchandise if necessary. We will not accept returns or exchanges on merchandise not in its original packaging.

If your merchandise is defective, please Contact Us!

A Note to Our Valued Customers:
RIVAL does not warranty footwear in instances of abuse, negligence, comfort, improper fit, or excessive wear beyond the footwear’s useful life, intended design capabilities. Returns will be permitted as long as the footwear is returned in “new” condition and is accompanied by the original packaging and a receipt. Exchanges may be approved on footwear in “new” condition regardless of original packaging and receipt; however, value of credit will be based upon the lowest advertised RIVAL sale price of that item. Footwear that has been worn outside, on the job, or in any other condition that renders the footwear less than “new” cannot be returned. Exchanges may be approved on footwear in less than “new” condition only if accompanied by the original receipt; value of credit will be pro-rated based upon date of purchase and wear. Refunds will be issued based upon the original form of payment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.