Returns & Exchanges
RIVAL Customer Service Policies
RIVAL wants you to be satisfied with your footwear purchase. We want to, whenever possible, assist you in finding the proper footwear for your intended use, work with you to achieve proper fit and help you select footwear care products to extend and enhance the performance of your footwear purchase. We also want to assist you in resolving your defective footwear issues if and when they occur.
RIVAL will give you 30 days to decide! We allow all merchandise in new condition, with original packaging, to be returned for a refund within 30 days of purchase.
Orders Placed on MyRIVALShoes.com
If you would like to return or exchange your item(s) to our warehouse, please contact us at firstname.lastname@example.org to begin the process. Be sure to include the original order number in your email.
We guarantee all products against defects within 30 days of purchase. We reserve the right to determine whether merchandise is defective and to refund defective merchandise if necessary. We will not accept returns or exchanges on merchandise not in its original packaging.
If your merchandise is defective, please Contact Us!
A Note to Our Valued Customers:
RIVAL does not warranty footwear in instances of abuse, negligence, comfort, improper fit, or excessive wear beyond the footwear’s useful life, intended design capabilities. Returns will be permitted as long as the footwear is returned in “new” condition and is accompanied by the original packaging and a receipt. Exchanges may be approved on footwear in “new” condition regardless of original packaging and receipt; however, value of credit will be based upon the lowest advertised RIVAL sale price of that item. Footwear that has been worn outside, on the job, or in any other condition that renders the footwear less than “new” cannot be returned. Exchanges may be approved on footwear in less than “new” condition only if accompanied by the original receipt; value of credit will be pro-rated based upon date of purchase and wear. Refunds will be issued based upon the original form of payment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.